What to expect during your visit

To help all young people get the most out of their time at CYE, we ask that mobile phones are not brought with them. If a phone is brought, it will be collected on arrival and stored securely in the office for the duration of the stay. This helps everyone switch off from digital distractions, enjoy face-to-face friendships, and fully take part in all that's on offer at CYE. You can call the office/out of hours phone if you need to contact your child during their time with us. In the unlikely event of an emergency, we will contact you directly.

Yes. We will need written confirmation from the child's parents / guardian so that we can sign them out at the end of the event.

If they come with an organised group (school, youth group etc.) then any insurance will be arranged by the group prior to booking. If the child attends one of CYE's calendar events then the Centre has a £10m Public Liability policy in force – details of which are available upon request. Since personal belongings aren't covered by CYE, we strongly advise that parents ensure these are covered either by their existing household insurance or that a specific policy to cover their time at the Centre is taken out. A policy can be purchased from Access Insurance. Tel: 020 8651 7420.

For your child to have the best and safest time possible with us, it is important that you alert us to anything you think we need to know about their needs. There are very few things that we haven't come across before and our staff are excellent at discreetly supporting, encouraging and keeping an eye out for whatever help is needed.

Christian Youth Enterprises is a Christian charitable organisation. Everyone who works at the Centre (and board of Trustees) shares the Christian faith. Whilst we believe that this is the foundation to what we do and why we do it, we are understanding and respectful of everyone's beliefs and views, whatever these are. Our aim is to share what we believe with our guests in a relevant, engaging and exciting way and encourage our guests to think about and share what they believe too.

Our age ranges are there for safety reasons, and to maximise enjoyment for all our guests. However, we run a 3 month +/- policy, so if your child is 3 months too young, or too old, then you can contact the office to book them on. For example, if your 8 year old child wanted to come to a 9-12 year old event in April, they would need to be turning 9 by July of that year. The only exception to this is that 8 is our lowest age (except for Ignite Sleepover and 'all-age' events such as families weekends). 7 year olds cannot be booked on to events, even if they'll be 8 years old in 3 months.